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Accenture (NYSE: ACN) teamed with HP to develop business solutions for PosteMobile, one of Italy's leading providers in the mobile communication market. The solutions provide security for customer financial transactions, deliver a high level of fraud protection, and enable mobile handsets to transfer money, payments, and make purchases. "The work Accenture and HP are doing around the HP CentralView Fraud Risk Management and Dealer Performance Audit solutions are important building blocks in our effort to maintain leadership as a mobile virtual network operator (MVNO) in Italy," said Paola Painelli, fraud manager at PosteMobile. "We now have real-time monitoring and predictive analytics solutions that enable us to respond quickly to unusual behavior, either from the network or from our dealers, which dramatically improve our business performance and make us more competitive." The fraud-management and dealer-performance solutions that Accenture and HP are implementing are designed to provide PosteMobile with a variety of benefits, including: - increased precision in detecting fraud and other abnormal behavior, through user-defined key performance indicators, with threshold alarming;
- enhanced case management capabilities, with escalation, notification-management and advanced reporting capabilities;
- detailed reports and user-friendly graphic displays for a comprehensive view of customers' and dealers' activity and trends; and
- advanced security and audit capabilities to reduce internal errors and intentional misconduct.
Nigel Upton, director of Communications and Media Solutions at HP, said, "PosteMobile is now better able to protect its hard-earned revenues. HP is committed to helping operators like PosteMobile derive timely insight to enable effective decision-making. Our HP CentralView solutions are built on extensive global experience — and we continue to invest to ensure they remain the most advanced in the industry."
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