- Increased OPEX and human resources to operate the diverse solutions?
- Decreased service level and quality?
- Decreased customer satisfaction?
Service Process Assessment (SPA) delivers prioritized recommendations to address gaps, overlaps, and inefficiencies of operations through the analysis of strategy, processes, organizations, and technologies. - Service Process Assessment provides service providers with a snapshot of their current mode of operations.
- HP performs a comprehensive assessment by analyzing the OSS and BSS environment used for revenue generating services, using industry standards as a reference.
- This forms the basis for decisions related to optimization of the current mode of operation and for transition to future mode of operation.
click on image to enlarge - Service Process Assessment analyzes existing operational processes to uncover process inefficiencies, organizational ownership issues and system issues by analyzing the operations environments using industry standards as a reference.
- SPA typically focuses on one selected product or service, and spans the complete service lifecycle from processes and activities to organizations and the underlying systems.
- Focusing on a single service enables the assessment to be performed in a short timeframe, typically in the form of multiple one-to-one interviews across four to five weeks.
- HP then delivers a gap analysis and provides its findings, conclusions and recommendations for improvements as mapped to the service provider business objectives. The resulting findings and recommendations are geared towards improving current operations.
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