HP Service Quality Management Platform

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	Manage service quality from end-to-end to give your customers the consistently excellent service experience they demand—and do it faster, easier and at lower costs. HP Service Quality Management (HP SQM) can help you do exactly that.

Innovation in customer-centric assurance

	»	Read analyst white paper (355 KB, PDF*)

	»	Have a sales expert contact me

Analyst Reports

Solution briefs

	»	HP Service Quality Management (261 KB, PDF*)
	»	HP Service Quality Management Mobile Active Probing solution (220 KB, PDF*)

White papers

	»	Achieving Customer-Centric Assurance
	»	HP Rethinking OSS
	»	HP Rethinking OSS Extract (106 KB, PDF*)

Videos

	»	NGOSS Customer-Centric Assurance: HP, Customer Analyst
	»	NGOSS Overall Solution: HP, Analyst

News

	»	HP enhances software to help telecoms transform operations and improve customer experience
	»	HP helps telecoms manage the customer experience with new operations support systems software
	»	HP helps Thailand mobile operator reduce costs and improve services

	Overview

	The field-proven HP SQM platform provides a comprehensive service quality management solution that allows you to easily manage services from end-to-end, monitor associated service levels and support Quality of Experience (QoE). It delivers—in real-time—full visibility on service levels and compliance to QoE levels across the entire network and IT infrastructure. The HP SQM platform is based on a modular and pre-integrated framework that has been designed to evolve with your needs and growth. You may choose to begin by focusing only on select services and later progress to other services as circumstances and available resources mandate.

Service modeling and service components library

Service models and Key Quality Indicators library:
HP SQM solution adapters
Real-time monitoring of service levels, quality of service and quality of experience
Comprehensive reporting of service levels and quality of service
OSS integration
End user experience view
Dynamic service discovery and synchronization