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HP Service Quality Management Platform

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Rethinking OSS: Get the NGOSS whitepaper.



	Manage service quality from end-to-end to give your customers the consistently excellent service experience they demand—and do it faster, easier and at lower costs. HP Service Quality Management (HP SQM) can help you do exactly that.

Spotlight

Innovation in customer-centric assurance

Read announcement

Get white paper: Achieving Customer-Centric Assurance

Read analyst white paper (355 KB, PDF*)

	»	Watch interviews

Contact

	»	HP CMS

Solution information

Analyst Reports

Yankee Group: CSPs Must Adopt a Customer-Centric Service Assurance Strategy (355 KB, PDF*)

Solution briefs

	»	HP Service Quality Management (261 KB, PDF*)
	»	HP Service Quality Management for Digital TV (973 KB, PDF*)
	»	HP Service Quality Management Mobile Active Probing solution (220 KB, PDF*)

White papers

	»	Achieving Customer-Centric Assurance
	»	HP Rethinking OSS
	»	Rethinking OSS Extract (106 KB, PDF*)

Videos

	»	NGOSS Customer-Centric Assurance: HP, Customer Analyst
	»	NGOSS Overall Solution: HP, Analyst

News

	»	HP helps telecoms manage the customer experience with new operations support systems software
	»	HP helps Thailand mobile operator reduce costs and improve services
	»	Communications most complete Operations Support System portfolio

Success stories

Leading wireless communications carrier in Europe

	Overview

	The field-proven HP SQM platform provides a comprehensive service quality management solution that allows you to easily manage services from end-to-end, monitor associated service levels and support Quality of Experience (QoE). It delivers—in real-time—full visibility on service levels and compliance to QoE levels across the entire network and IT infrastructure. The HP SQM platform is based on a modular and pre-integrated framework that has been designed to evolve with your needs and growth. You may choose to begin by focusing only on select services and later progress to other services as circumstances and available resources mandate.

HP SQM platform features

Service modeling and service components library

Service models and Key Quality Indicators library
HP SQM solution adapters
Real-time monitoring of service levels, quality of service and quality of experience
Comprehensive reporting of service levels and quality of service
OSS integration
End user experience view
Dynamic service discovery and synchronization

Why HP for this solution

HP is uniquely capable of delivering effective SQM solutions given the depth and breadth of its industry experience and assets.

Proven capabilities in more than 20 complex deployments
HP worldwide Consulting and Integration Telecom experience
Over 30 years of Communications, Media and Entertainment

NGOSS solutions


»	HP Assurance

»	HP Fulfillment

»	HP NGOSS Solutions by Telecom Domain

»	HP OSS/BSS Integration

Solution components

Databases and Repository

Oracle for HP-UX 10.2.0.3

Hardware

HP Integrity Servers

High availability

HP-UX—MC/ServiceGuard

Operating systems

HP-UX

Windows® XP

Services

Business & IT Services

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