Achieving superior customer experience through customer-centric operating methods white paper request

Communication Service Providers (CSPs) face two fundamental challenges: declining average revenue per user and the risk of increasing churn due to new competition. Achieving superior customer experience through customer-centric operating methods business white paper provides analysis of a successful customer experience strategy with a focus on all "in-service" phases and processes as defined by the Telemanagement Forum, i.e., "customer facing processes and the quality of the Service Delivery Chain."

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