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Support and Services

HP Communications and Media Solutions (CMS) Support and Services is your long-term partner in your path towards convergence, consolidation and innovation. We can help you enable the rapid and cost-effective delivery of new user experiences, navigate each stage of your transformation, minimize your project and operating risks and drive new business momentum.
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HP CMS offers rich support services for improved uptime, performance and stability of your communications solutions.

On-site services are available through a set of short engagement services when you need assistance for upgrades or migrations. HP CMS Support and Services also can operate your solution on-site, managing your mission critical business operations and applications in the most efficient and cost-effective manner with our Enhanced Support Services offering.

Solution Support

» HP Communications and Media Solutions (CMS) Solution Management Services (SMS)
   (558 KB, PDF*)
HP CMS provides service providers with a unique portfolio of solution management services to support CMS solutions.

» Support Services (320 KB, PDF*)

» HP Telecom Critical Support (162 KB, PDF*)
Receive a personalized support package quickly for even the most complex HP CMS communications solutions.
HP Technical Local Assistance (TLA)
Take advantage of a proactive and reactive assistance delivered at your side by our support experts.
» HP Software Support Account Manager (SSAM) (157 KB, PDF*)
Maximize your capital investment and improve your solution performance with a named telecom software account manager on your site to manage your system.
» HP Technical Expert Days (134 KB, PDF*)
Experience proactive and reactive technical assistance delivered at your site or remotely by our experts.
» HP Telecom Premier Services (136 KB, PDF*)
Benefit from personalized support service delivered by a dedicated engineer to achieve your specific business objectives.
» HP Care Pack Software Support (144 KB, PDF*)
Get 24x7 support to optimize your platform availability.

Operational Services

Upgrade/Migration
Migrate your subscribers seamlessly and upgrade your platform efficiently.
Audit
Understand in detail how your platform is used daily.
Performance Optimization
Optimize your investments for maximum performance.

Enhanced Support Services

» Enhanced Support Services
Operate your system and application efficiently to maximize your profit and drive new revenue.
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