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Overview

The HP Enterprise Communication solution family increases your service provider value chain by hosting fully integrated solutions for small to medium businesses (SMB) and enterprise market segments. The solution family includes HP offerings for the IP Contact Center, Multimedia Conferencing, and Unified Communications. Service providers can take business communications to a superior level of productivity by consolidating services on an IP-oriented solution (software and standard hardware), reducing operation costs and creating a rich, integrated user experience.

The HP difference

Around the world, HP helps people and businesses realize their possibilities, aspirations and dreams. And our HP Software and Solutions business unit—with its enterprise software management applications and HP Communication & Media Solutions—is helping service providers translate technology into superb subscriber experiences.

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Solution information
  Solution briefs

HP IP Contact Center

HP Contact Center, a highly scalable virtual contact center, allows agent distribution in multiple locations, carriers to build their own multimedia contact centers and provides on-demand hosted contact center services to the Enterprise or SMB customers.

HP Multimedia Conferencing

HP Multimedia Conferencing enables service providers to offer consumer and professional subscribers a multi-device, multi-party, easy-to-use voice conferencing and/or video conferencing using a fixed line, a 2G mobile, 3G mobile phone or IP connection through a PC, users can launch conferences either directly from their phone or from a web portal.

HP Unified Communications

HP Unified Communications (HP UC), a modular, pre-integrated solution enables operators to offer a full suite of hosted IP-based UC services, like voice-over-internet protocol (VoIP)/IP Centrex, email, instant messaging (IM), and presence and file storage—over a fixed or mobile network infrastructure.

Take business communication to a superior level of productivity

With HP Enterprise Communication, service providers can leverage a single, scalable platform with rich features to meet broader market demands and improve customer satisfaction.

As you plan to develop new rich communication user experiences, you'll need to upgrade to an IP media server, add video capabilities and support IMS* applications with a standard MRF. HP OpenCall Media Platform (OCMP) makes this possible and at the same time enables you to co-locate it with the IVR system to reduce operational costs and simplify migration of key IVR solutions.

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