HP Network IVR solutions

HP Prepaid Interactive Voice Response (HP IVR) reduces the cost of deploying prepaid services by decoupling the front-end IVR and a future-proof HP OpenCall Media Platform (OCMP) that can be shared with other voice and video services. You can replace end-of-life prepaid IVRs, increase capacity for growth, and deliver new user experiences to a prepaid application such as account inquiries and recharging—and reduce operational expenses at the same time.

HP Intelligent Network Interactive Voice Response (HP IVR) is an intelligent peripheral and announcement server using a modern VoiceXML—enabled specialized resource function (SRF) module to enhance, scale or migrate intelligent network (IN) services. This TDM and IP based solution offers interaction with current intelligent networks and next-generation networks, enabling you to replace aging announcement servers and providing a migration path to IP to lower the cost of service delivery.

HP Self-Service IVR is a front-end interactive voice response (IVR) for contact centers and self-service applications. It replaces a legacy IVR with an industry standard, future-proof HP OpenCall Media Platform (HP OCMP) with VoiceXML and service creation environment capabilities. HP Self-Service IVR provides modules for integrating the IVR with the major contact center environments using pre-iintegrated connectors.

Creating new user experiences simply and cost effectively

Consolidating various legacy IVR systems into a single, cost-effective services enabler reduces operational expenses and total cost of ownership by up to 40 percent through simplified management and load sharing. At the same time, it frees up resources for rich communication solutions and simplifies introduction of new services using interactive voice and video response.

As you plan to develop new rich communication user experiences, you'll need to upgrade to an IP media server, add video capabilities and support IMS* applications with a standard MRF. HP OpenCall Media Platform (OCMP) makes this possible and at the same time enables you to co-locate it with the IVR system to reduce operational costs and simplify migration of key IVR solutions.