The purpose of this course is to enable application developers to design and develop service applications on top of the HP OpenCall Media Platform IN (OCMP IN).
Course overview
Date: Upon request Length: 3 days Location: HP Grenoble or on site Course number: J5933A
Course benefit
Upon completing this course, participants will have mastered the main HP OpenCall Media Platform IN stack application development guidelines and will have gained sufficient knowledge of platform administration to be able to develop and test their own applications.
Target audience
This course is designed for service application developers.
Learning objectives
Upon successful completion of this course, participants should understand:
Platform architecture
Application development overview
Application design
WorkSCE programming interfaces
Basic platform configuration and administration
Course prerequisites
Familiarity with IVR concepts
Familiarity with C/C++ programming language
Course materials & methodology
Lectures are interspersed with hands-on exercises
Each participant will receive a print of the course slides.
Training schedule
HP offers this course on an "on-demand" basis. 4 to 6 weeks lead time is required for course preparation. Course contents can be adapted to customer requests.
A typical schedule covers:
Topics
Day 1
Introduction to IVR
General presentation
Architectures
Supervision
SVI Configuration (SVI-Monitor)
System parameters
SVI interfaces
SVI applications
Data access / Voice access
Call routing
SVI Operation
Possible actions
Status
Save / Restore configuration
Logs and Statistics
General presentation
Daily logs
SVI alarms
SVI statistics
Logbook
Statistics per SVI component
Statistics of traffic
Statistics per page et per branch
Purge of files
Supported interfaces and OS
Day 2
Terminology
Work SCE
General vocabulary
General organization
Developing an application with WorkSCE
The "module-oriented" development
The tree of an application
The voice guide
The voice database
The variables
The libraries
The C interpreter
The main modules
Example
Development with WorkSCE basic objects
The pages
The fields and styles
The events
Controls
Actions
OCX / WNP / ODBC
Creation of C Callback routines
Day 3
Advanced WorkSCE programming
Sessions
Cinter enrichment
Writing WNP client procedures
Asynchronous events, timers
Creating a voice database
APIs
Writing non-standard variable manager
Testing a WorkSCE application
Compilation
Organization of directories
Logs
Recording fixed segments
The phone emulator: SimPhone
WorkSCE and the SVI distributed architecture
Putting a WorkSCE application on operation
Within SVI
Within WorkSCE development GUI toolkit
Trainers profile
Training will be led by a consultant with a background in telecommunications, networks and expertise in HP OpenCall Media Platform IN development.
Audience size
Classes are intended for a minimum of 4 students and a maximum of 8.
Course location
This course is delivered in HP Grenoble, France. Sessions can also be organized in other HP facilities or on customer's premises (in which case the customer is responsible for the training logistics).
Further information
For more details on this course's contents, customization and availability please contact us directly:
Printable version
