Service Management Platform (SMP) administration training

Course benefit

Upon completion of this course, participants will understand the HP OpenCall SMP purpose, principles of operation and environment. Students will be able to:

• Configure, start up and shut down the platform
• Perform platform operation tasks, such as monitoring the platform status, housekeeping (disk space management), basic troubleshooting such as gathering diagnostic data in case of problems and recovering from a switchover
• Carry out administration tasks such as platform backup and restore, auditing

Target audience

The SMP Administration Training is designed for:

• Platform operators
• Solution integrators
• Support and maintenance engineers who need an operational understanding of the HP OpenCall SMP platform

Learning objectives

Upon successful completion of this training, participants should be able to:

• Understand the HP OpenCall Service Control SMP product concepts, topology and disk partitioning
• Configure the SMP platform, and more specifically :
  • Configure High Availability, Oracle and SMP
  • Configure SEP in SMP
  • Configure user applications
• Start and stop OC SMP platform and check the platform to ensure it is correctly started/stopped
• Monitor OC SMP platform thanks to the tools used for monitoring the platform, system and applications
• Operate OC SMP platform , and more specifically
  • Start and operate propagations
  • Run an audit and resynchronization tool
  • Manage the overload
  • Operate HA and switchover
• Do housekeeping of the platform and operate Backup and Restore
• Do a first level of troubleshooting :
  • Know a list of tasks to diagnose problems on the platform
  • Be able to use the tools for collecting information on the platform
• Be able to upgrade and update the platform :
  • Install a patch and validate its installation
  • Know how to update global resources
  • Know how to update a schema

Course prerequisites

Mandatory:

• HP OpenCall SEP Admistration training
• Administrative knowledge of HP-UX
• Familiarity with Intelligent Network (IN) concepts
• Basic knowledge of Oracle and SQL
• Familiarity with HP MC/Service Guard
• Basic knowledge of File System Layout – VERITAS
• Good level of English – the course is delivered in English

This course is not designed to provide training in Oracle, HP MC/ServiceGuard or HP-UX.

Course materials & methodology

At the beginning of the course, each participant will receive a copy of all overhead slides. One set of the HP OpenCall SMP user documentation will be available for participants' use during the course.

Lectures are interspersed with demonstrations and/or hands-on exercises, with about one-third of the course dedicated to practical sessions. These typically include:

• Platform configuration
• Oracle configuration
• Platform start-up and shutdown
• Monitor the platform
• Operate propagations, HA commands
• Run an audit and resynchronization

Training schedule

• This course is offered on an on-demand basis.
• Six to eight weeks lead time is required.

A typical schedule covers:

Trainers profile

Training will be led by an HP senior consultant with a background in telecommunications, expertise in intelligent networks, and experience installing, maintaining and supporting HP OpenCall SC platforms at customer sites.

Audience size

A minimum of five students is required, and is limited to a maximum of eight students.

Course location

This course can be delivered both at a HP site (with HP-supplied facilities and equipment) or on the customer's premises (in which case the customer is responsible for training room setup, including PC video projector).

Further information

For more details on this course's content, and availability please contact us directly.

Book your training now

To place an order online click the link below:

Ordering information

Contact your local HP sales representatives, specify the training course you want and ask for product number HA365A1 #5DV.